Shipping & Returns

For orders to the UK: Royal Mail Standard, First Class & Next day delivery are available on most items.

Europe & North America are served by Parcelforce Worldwide.

If you have a special shipping request or want more details, please reach out at info@taylorandmoor.com. We will do our best to accommodate you.

To receive orders in time for Christmas orders must be placed before the following dates:

• 17th December

  Free Shipping via Royal Mail 2nd Class

• 20th December

  When Shipping via Royal Mail 1st Class

• 22nd December

  When Shipping via Royal Mail Special Delivery

• 23rd December

  When Collecting Your Order From Our Tea Room in Ashburton, Devon

Our shipping rates depend on the location and size of your order. We use Royal Mail so all shipping prices are set by their current rates.

In general, orders over £70 in the UK are free and sent via Royal Mail Standard however for hampers and perishable food items with a short expiry date we will send items via Royal Mail First class or Special Delivery.

For more information on delivery costs please email info@taylorandmoor.com .

Yes! We ship world wide. However we do not ship some hampers and food items with a short expiry date outside of the UK.

Please contact us at info@taylorandmoor.com. We will do our best to help you and if you if you haven't used any of Royal Mail's Track & Sign services.

You can use Credit Card, Visa, MasterCard & American Express. Our payment processor is Stripe, the safest and most secure payment processing service in Europe.

If you have selected any of Royal Mail Tracked services you will receive an email with your tracking number. If not, please contact us at info@taylorandmoor.com.

Orders containing non-food items ship typically within 24 hours and arrive in 2 to 5 working days. Orders containing food items will usually arrive within 1 - 2 working days in boxes that are fully insulated with ice packs.

You can only use one per order, so choose the best one!

You can return any, new, unused items within 7 days providing they are in the same condition but only on non perishable items. Items exempt from return are:

• Perishable goods with a short expiry date
• Items where the seal has been broken
• Personalised items

Please contact our customer service team to cancel an order or to organise a return at info@taylorandmoor.com

Please contact our customer service team at info@taylorandmoor.com

We will ask you for:

• Your Order Number
• A photo of the whole order
• A photo of the product showing the wrong items

Please contact our customer service team at info@taylorandmoor.com

We will ask you for:

• Your Order Number
• A photo of the whole order
• A photo of the product showing the damaged items

Please allow for 10 days before contacting us about a missing refund. It's on the way, we promise!

If you wish to cancel your order, we will strive to stop it being despatched. However, this may not always be possible and if your order contains perishable food items these cannot be returned.